Frequently Asked Questions
The Halvord A3 is a professional AI voice recorder powered by ChatGPT-4. It records audio in high quality, transcribes speech in real time, translates across 58 languages, and automatically generates summaries and mind maps — all via the free Halvord companion app on iOS and Android. At just 3.3mm thin and 31 grams, it is designed for professionals who cannot afford to miss a word.
The Halvord A3 measures 3.3mm × 55mm × 86mm and weighs just 31 grams. The body is CNC-machined from aluminium alloy in Blackish Green. At 3.3mm, it is thinner than a smartphone camera lens and attaches flush to your phone magnetically.
The Halvord A3 provides up to 15 hours of continuous recording on a single charge. The 500mAh battery charges fully via the included magnetic USB cable in approximately 2 hours.
The Halvord A3 comes with 8GB of built-in eMMC storage. Recordings are saved in lossless WAV format on the device and synced wirelessly to the Halvord app on your smartphone.
The Halvord A3 is not waterproof. Please keep it away from liquids, rain, and humid environments. Water or liquid damage is not covered under the manufacturer warranty.
Powered by ChatGPT-4, the A3 includes:
- Real-time speech-to-text transcription
- AI-generated summaries in 9 selectable formats
- Automatic mind map generation
- Real-time translation across 58 languages
- Speaker identification and timestamping
The Halvord A3 supports transcription and real-time translation across 58 languages, including English, Mandarin, Spanish, French, Arabic, Japanese, Korean, Russian, German, Italian, Portuguese, and Thai. Translation happens simultaneously in real time — no delay, no third-party service required.
Yes. The Halvord companion app is completely free to download and use on both iOS and Android. It is required to access all AI features including transcription, translation, summaries, and mind maps.
All prices on halvord.com are listed in GBP (£) unless otherwise stated. Payments are processed securely through trusted third-party processors including Stripe. By placing an order, you confirm that you are authorised to use the payment method provided and that the information given is accurate.
After placing an order you will receive a confirmation email, however this does not guarantee acceptance. Halvord reserves the right to refuse or cancel orders due to product availability issues, pricing errors, suspected fraud, or violations of our Terms of Service. We may also limit quantities per person, per household, or per order.
Our website is intended for users who are at least 18 years old, or accessing the site under the supervision of an adult. By using our website you agree not to use our products for illegal or unauthorised purposes. We reserve the right to refuse service to anyone at any time.
Halvord currently ships within the United Kingdom only. All orders are dispatched from our UK warehouse. International shipping is not currently available.
Standard shipping within the United Kingdom is completely free on all orders. There are no delivery charges at checkout.
Orders are processed Monday to Friday within 1–3 business days. The order cut-off time is 2:00 PM GMT — orders placed after this time are processed the next business day. After dispatch, standard delivery takes 5–8 business days, giving a total estimated delivery time of 6–11 business days from the order date. Delivery times may vary by location and courier.
No. Orders are dispatched Monday to Friday only. No shipments are sent on weekends or UK public holidays. Orders placed over the weekend will be processed on the next available business day.
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your delivery in real time. Please ensure your delivery address is accurate and complete — risk of loss transfers to you upon delivery to the address provided.
Delivery delays can occur during high-volume seasons, weather disruptions, or courier and postal delays. Halvord is not responsible for delays caused by the carrier once your order has been dispatched. If your order is significantly delayed, please contact us at support@halvord.com or call +44 7482 915 608 and we will assist you.
You have 30 calendar days from the date of delivery to request a return or exchange. Only new, unused items in their original packaging and condition are eligible. All returns are handled by mail only. To initiate a return, email support@halvord.com with your order number and reason for return. Once approved, you will receive detailed return instructions.
- Defective, damaged, or incorrect item: We cover all return shipping costs.
- Change of mind or personal reasons: The customer is responsible for the return shipping cost.
Once your returned item has been received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 5 business days. There are no restocking fees for returns or exchanges.
Yes. We accept exchanges within 30 days of delivery for a different colour, size, or model of equal value. If the requested replacement item is unavailable, we will issue a full refund. There are no restocking fees for exchanges.
If your item arrives damaged or defective, contact us within 7 days of delivery at support@halvord.com. Include your order number, photos, and a description of the issue. We will send a replacement, exchange, or refund at no additional cost to you.
We collect information you provide directly such as your name, email address, phone number, shipping and billing address, and payment information (processed securely by third parties — we do not store card numbers). We also collect data automatically including IP address, device and browser type, pages visited, and cookie data.
No. We do not sell your personal data. We only share your information when necessary with trusted service providers including Shopify, payment processors, delivery partners, and analytics tools — all of whom must comply with UK GDPR. Your data is never sold to third parties.
Your recordings are stored locally on your device and synced only to your own account within the Halvord app. We do not access, sell, or share your recordings or transcriptions. We process your data under UK GDPR and only for lawful purposes. You may request deletion of your data at any time by contacting support@halvord.com.
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Request a copy of your data (data portability)
- Withdraw marketing consent at any time
Yes. We use cookies to enable shopping functionality, improve website performance, provide personalised experiences, and measure and deliver relevant advertising (Google, Meta, TikTok). You can disable cookies at any time in your browser settings.
Our Terms of Service are governed by the laws of England and Wales. Any disputes will be handled by UK courts.
We aim to display accurate product information, however colours and appearance may vary slightly depending on your device screen settings. Product availability, quantities, and pricing may also change without notice. We reserve the right to discontinue products or amend descriptions at our discretion.
Our services are not intended for children under 16. We do not knowingly collect information from minors. Our website is intended for users aged 18 and over, or those accessing under adult supervision.
You can reach our team by:
- Email: support@halvord.com
- Phone: +44 7482 915 608
- Address: 28 Queens Rd, Everton, Liverpool L6 2BZ, UK
Still have a question?
Our team is available Monday – Friday · 9AM – 5PM GMT