Frequently Asked Questions

Find answers to common questions about our products and services.

We offer a 30-day return policy on all items. Products must be unused, in their original condition, and returned with all original packaging.
Our standard processing time is 1–3 business days. Once shipped, delivery typically takes 5–11 business days within the United Kingdom, depending on your location and local carrier timelines.
No — we currently ship only within the United Kingdom.
Once your order ships, you'll receive an email containing your tracking number. You can use this number to track the delivery status of your package.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.